Solution Experts, Change Experts, and Partners

Factory Logic Client Manager – Responsible for overall project metrics definition, tracking and attainment. Provides day-to-day direction of the implementation team. Ensures Factory Logic deliverables meet project deadlines, content, and quality standards.

Factory Logic Application Consultant – Configures, integrates, and tests Factory Logic™ to meet client-specific business requirements. Ensures that Factory Logic™ functional and technical knowledge is transferred to client’s project team members and end-users so they are self-sufficient in the configuration and operation of the system.

Factory Logic Lean Process/Scheduling Specialist – Provides deep lean production expertise. Ensures that shop floor and planning/scheduling process changes are designed and implemented to ensure successful deployment of the Factory Logic™ tools. Executes the Factory Logic Readiness Assessment to define and ensure that the business processes, roles, and organization are aligned to meet project and business performance objectives.

Factory Logic Training Specialist – Conducts education needs assessments, then develops and delivers client-specific Factory Logic™ project team and end user training.

Factory Logic Training and Support

Factory Logic’s objective is to minimize our customers’ “total cost of ownership” (TCO) through effective deployment and support programs. A key element of this approach is to effectively transfer application operation and support knowledge to our customer as early as possible, enable the team to be self-sufficient, and provide accessible, responsive support services.. Our Training and Support programs have been crafted with this objective in mind, and include the option of accelerating the enablement of your internal Help Desk/Support processes with a “Factory Logic Boot Camp” training program delivered via an optional “Competency Center” development and deployment program.

Application Training Courses

Factory Logic’s proven implementation methodology includes delivery of a comprehensive training program that combines highly interactive instructor-led courses with state-of-the-art computer based training tools. The following describes the various training offerings available to ensure the highest degree of user acceptance, skill, and knowledge transfer.

System Introduction and Overview Town Hall – Standard training program delivered during project kick-off to familiarize all executives, stakeholders, and project team members with Factory Logic capabilities and benefits. Establishes a common understanding and vocabulary for the program to proceed effectively. The cost of this training is included in the standard project estimate and pricing.

Project Team Training – Standard training program during project kick-off to train the project team members on basic Factory Logic software navigation, features, and settings. Establishes a baseline level of skill and sets the context for subsequent analysis, design, and deployment activities.

Standard End-User Training – Standard training program delivered to end-users in preparation for production or “go live”. Trainers use standard Factory Logic training materials to give end-users a detailed understanding of the system, including hands-on simulations and exercises for users to achieve a basic level of skill.

Custom End-User Training – Development and delivery of a highly-tailored training program for end-users to achieve a higher-degree of understanding, readiness, and skill to effectively use the system. Scope and content to be defined during project, but custom training would likely be organized around your specific business processes, policies, and operating state and would include hands-on simulations built upon your data and your specific system configurations

System Administrator Training – System architecture and operation ‘deep-dive’ to enable your I/T experts to independently support and maintain the system. Can be delivered as a stand-alone course or in conjunction with the set-up of an internal Competency Center.

Super-User/Configuration Boot Camp – This course is to prepare your project leaders to be able to deploy the Factory Logic solutions. Participants earn “Certified Factory Logic Consultant” upon successful completion – this is the same course as is delivered for internal Factory Logic consultants and Partners. It provides a functional configuration, set-up, and system operation ‘deep-dive’ to enable your business analyst and/or I/T application experts to achieve the highest level of system functional knowledge and skill. Includes case study with challenging business objectives. Can be delivered as a stand-alone course or in-conjunction with the set-up of an internal Competency Center.

The Factory Logic Competency Center – Your Key to Self-Sufficiency

A primary goal of Factory Logic's service and support philosophy is help you become self-sufficient in your ability to configure, deploy, operate, and support your Factory Logic system(s). To facilitate this, you have the option to engage Factory Logic to help establish and maintain a Competency Center whose mission is to ensure consistent, efficient, and repeatable implementation models, support stable operation of Factory Logic software, and provide the first level of support for internal users.

Factory Logic will begin the process of helping you construct your Competency Center from day one. As part of the initial implementation/pilot and rollout, we will:

• Train the Core Competency team (End-User + “Boot Camp” + Administration)
• Help establish a standard implementation model – customize the LPPS methodology and templates
• Help develop and document supporting business process templates, system configurations, etc.

Depending on the size and scope of an implementation, you may decide to organize the Competency Center either as 1) a team of full-time dedicated lean and systems leaders, or 2) a part-time, virtual team with staff assigned on an as-needed basis. Regardless of the model adopted, the Competency Center should include Program Manager, Business Process Architect, Lean Leader, Trainer and functional and technical Analyst roles.

Application Training Tools

Factory Logic brings a full compliment of training tools to your project, including Instructor Slides, User Guides, and System Simulations. The Standard training materials are developed/updated and released with the each major release of the Factory Logic software, and delivered to you as part of the license and maintenance programs. Factory Logic can deliver training programs with these tools directly to the end-users as a part of the project or to internal training professionals as a separate “train-the-trainer” activity.

The materials available include:

Standard Presentation Materials – Power Point slides and accompanying instructor notes ready for presentation to user/trainer audiences. Includes business concept/background: overview of system features, screens, and transactions: and self-tests and exercises to reinforce learning concepts.

Standard User Reference Guide – Organized to flow with the instructor-led training materials, this guide provides desk reference for post-training self-help. Includes detailed descriptions of business concepts/background, overview of system features, screens, transactions, etc. as well as “Quick Reference” cards that can be removed and posted for handy reminders to key system features.

Standard System Simulations – Computer-based training exercises that enable users to practice using the system in three training modes: 1) auto playback, 2) guided tutorial, or 3) self-test. This state-of-the art training tool optimizes the portability, flexibility, and hands-on learning benefits of training. The Simulations also serve as on-line support and training after the formal training. They can be maintained on a local workstation or central server and updated with new product releases. See figure VIII – 2 for a sample Simulation screen.

All Standard Training materials (Presentation, User Guide, Simulations) provide a solid starting point from which Factory Logic can quickly create a training program tailored to your specific needs.

Factory Logic Training Simulation Tools

Application Support

Factory Logic’s Maintenance & Support Program includes the following:

Software Updates

With a Factory Logic Maintenance & Support Program subscription, you have immediate access to all program enhancements and fixes (for licensed software components) as soon as they are available, including new releases of all licensed modules and components. New releases are delivered via CD-ROM or the Web complete with a comprehensive description of changes and enhancements, migration and installation guidelines, and updated electronic versions of user and technical documentation. If desired, you can also obtain extended services from our Professional Services group to help install and deploy new software releases and service packs or performs report customizations.

Product Support Expertise

Our product support team provides skilled technical assistance related to the installation and operation of Factory Logic products. Support is offered via telephone or web-based tools. Our support professionals can assist you with the use of these online tools, as well as provide information about new product releases and program temporary fixes (patches). All requests for support are logged, tracked, escalated (if necessary), and prioritized based upon a set of predefined severity levels. These severity levels are classified according to the problem's impact on your business.

Web-Based Knowledge Tools

Web-based tools are built upon a central product knowledge base and repository in which we maintain up-to-date information on product issues, defects, common problems and resolutions, and standard procedures. A flexible and fast search engine is available to allow you to quickly locate a solution to your problem. In addition, you can submit an issue to our support team via a web-based portal. On-line product documentation and release history is available as well.

Support Upgrade Options – Extended and Global Support

As you deploy Factory Logic into more plants and regions, you may consider acquiring additional support services to ensure all users in all plants have sufficient access to responsive help when it is needed. The following summarizes the various support levels and related services.

Factory Logic Support Services Schedule